Staci Matthei, a paralegal in the Indiana office of Lender Legal PLLC, recently demonstrated how experience and attentiveness can make a meaningful difference in an interaction with a borrower.
Drawing on her background in loss mitigation, Staci was well-equipped when a borrower reached out in distress, urgently seeking to understand a notice of default. She responded with calm professionalism and ensured the borrower had the servicer's phone number to discuss the options available to them. “The person was in need, and I was there to offer as much information as I could,” she explained.
Indiana and Ohio Partner Phil Barragate emphasized Staci's expertise: “Our attorneys and paralegals know each file assigned to them intimately — far beyond simply processing a file in a system. That depth of knowledge gives them confidence in situations like this. Our technology-driven approach empowers focused attorney–paralegal teams to handle high volumes with precision — while preserving the personal attention that defines our client experience.”
“Clients and borrowers are never sent from person to person for an answer,” Staci added. “I feel knowledgeable and respected in my job.” As the Spotlight Series continues, we welcome your feedback and encourage you to reach out to our VP of Business Development, Josh Miller, for further information on the firm.
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